Deeplink Platform, V2.0, 06.11.2026
Deeplink is a complete and secure artificial intelligence platform, designed as a true AI toolbox that brings advanced tools together in one unified interface. It enables organisations to centralise their knowledge, automate their processes and deploy intelligent experiences, while guaranteeing the confidentiality of their data, hosted in Switzerland. It becomes their own AI, and above all a real alternative to the major US players.
1. Introduction
The Deeplink platform is made up of the following main components:
- A suite of AI tools: Studio (your internal GPT), chatbots, agents and sub-agents, AI Desk (events and workflows), minutes generator, audio transcription, image analysis, translation, product descriptions…
- A knowledge base: documents, web pages, images, audio files…
- IAM, the access management platform: institution, workspaces, administrators, branding
- A security layer: resilience policies (LLM as Judge), anonymisation, two-factor authentication…
- Analytics, the platform usage dashboard
1.1 The structure
The platform offers a single interface that brings together all of the organisation’s AI features, without compromising on data security and isolation. It is built on three applications:
| Application | Purpose | For whom |
|---|---|---|
| IAM | Create workspaces, appoint administrators, set the logo and theme | Institution administrators |
| Docs | Use and configure the AI tools: Studio, chatbots, agents, minutes, content, users and groups | Workspace administrators and users |
| Analytics | Track platform usage month by month | Administrators |
1.1.1 Institution and workspaces
The platform is organised around two entities:
- The institution represents your organisation and all of its departments.
- The workspace represents a department (human resources, IT, finance, internal services…). It works as an autonomous environment, with its own tools, data, chatbots, agents and workflows. Knowledge bases can still be shared between workspaces.
1.1.2 Built-in security
Data isolation. Four roles (Deeplink administrator, institution administrator, workspace administrator, user) ensure that no one can access a workspace’s data without explicit permission, including the Deeplink team. Private minutes and Studio conversations remain visible to their author only.
Two-factor authentication (2FA). The validation code can be received:
- by email,
- or via Threema, a secure, encrypted Swiss service.
Single Sign-On (SSO).
SSO lets you authenticate directly with your information system.
Resilience policies. Based on the “LLM as Judge” approach, they analyse the inputs and/or outputs of chatbots and Studio, then warn the user or block the response when a sensitive topic is detected (violence, personal data, or custom topics specific to your business). See the detailed handbook.
Accessibility. All labels are translated into every language, and the platform can be used entirely with a keyboard or a screen reader.
1.2 Administration
1.2.1 Managing your profile
Everyone can change their own settings (language, name, Threema…) in IAM.
1.2.2 Managing the institution (IAM)
Institution administrators:
- create workspaces and choose which AI tools are available in each one;
- appoint the administrators of each workspace;
- set the institution’s logo and theme;
- can grant the Deeplink team temporary access to support them during setup.
See the IAM handbook.
1.2.3 Managing a workspace (Docs)
Workspace administrators manage, among other things:
- users and groups, including whether each group is visible for sharing;
- prompts;
- the knowledge base;
- anonymisation;
- security and resilience policies;
- Word document templates;
- tests.
See the administration handbook.
2. AI tools
2.1 The Deeplink chatbot: a powerful and flexible conversational engine
The chatbot is one of the platform’s long-standing tools and draws on the enriched knowledge base.
Advanced features
- Targeted access to specific parts of the knowledge base
- External API connectors, which let the chatbot interact with third-party services (CRM, internal systems, databases, HR tools…)
- Sending emails directly from the chatbot
- Built-in forms
- Automated decision trees
- Expert sub-agents: the chatbot can hand each question to the agent specialised in the relevant domain (see 2.5.2)
Access modes
- Public chatbot: for citizens or customers
- Internal chatbot: accessible only from authorised networks (IP filtering)
Integration and customisation
- Classic pop-up window, or full-width (inline) at the heart of your website
- Open the chatbot from a button, or directly at a specific step of the dialogue
- Customise colours and appearance
See the Chatbot Integration and Chatbot Customization handbooks.
2.2 Studio: your private, secure internal GPT
Studio is Deeplink’s internal GPT: a fully private conversational assistant, based on an open-source model, that draws on:
- imported business documents,
- your workspace’s knowledge base,
- your agents and their tools, through API connectors (for example a call to one of your systems).
⚠️ This is not a “model trained on your data”, but a secure model able to interpret and use your internal data, without ever exposing it to the outside world.
Studio capabilities
- Drafting and improving emails
- Spelling and style correction
- Multilingual translation
- Summarising and reviewing documents
- Analysis and generation from uploaded documents, which can be queried immediately, even while they are being processed
- Choice of “scope”: focus on a set of documents (e.g. HR procedures) or on an agent
- Focus mode, to answer only from the documents provided
- Web search (off by default)
- Sources and document preview for every answer
- Word document generation from your organisation’s templates
- Favourite conversations (kept indefinitely) and conversations shared with colleagues
- Fully usable on smartphones
Regular conversations are deleted automatically after 30 days.
See the detailed handbook.
2.3 Minutes generator
Built on the audio transcription module, this generator provides:
- automatic meeting transcription;
- intelligent structuring of the content;
- minutes generated as PDF or plain text;
- workflow management (approval, automatic generation…);
- a visibility setting for each set of minutes: private, shared with a group, or open to the whole workspace.
See the detailed handbook.
2.4 Translation tools
Two ways to access them:
- built directly into Studio;
- available as a standalone tool.
They offer quality comparable to a specialised service such as DeepL.
2.5 AI agents and AI Desk
2.5.1 Business process automation
Deeplink includes agents that run autonomous workflows, for example:
- CV analysis;
- interview reports or HR evaluations;
- automatic report generation;
- processing operational requests;
- automatic replies to customer emails;
- customer visit reports;
- …
Each agent can use several types of tools: knowledge, API call, LLM, classifier, email, sub-agent.
See the How to setup a Workflow handbook and the Good Practices Agents tips.
2.5.2 Expert sub-agents
A main agent receives the question and automatically routes it to the expert sub-agent for the relevant domain (HR, legal…). Each expert answers only from its own instructions and its own document collection. The whole setup is available from Studio or from a chatbot.
See the detailed handbook.
2.5.3 AI Desk: inbox, events and documents
AI Desk gathers incoming requests in an inbox, much like a ticketing tool. It lets you view:
- the execution history and archive;
- the results produced by the agents;
- events, whose type is suggested automatically based on their content;
- ready-to-use Word documents generated from your organisation’s templates.
Messages received via Threema from the same person are automatically grouped into a single event.
See the Automatic Aggregation and Setting Up Inbox via Threema handbooks.
2.5.4 Automation by email and via Threema
Each workspace has its own email address. Simply send a request to that address to trigger an automated workflow:
- The AI agent identifies the matching process.
- It runs the workflow (analysis, generation, processing…).
- It automatically sends the results back by email or via Threema.
This feature turns AI into a universal interface, accessible even without logging in to the platform.
2.6 Product description generation (image AI + web search)
Designed for retail, this feature combines image analysis and automated web search. From a simple photo and a few metadata, it produces:
- a detailed product description;
- content enriched with current market trends;
- contextual suggestions (e.g. fashion pairings).
2.7 An expandable, intelligent knowledge base
At the heart of every workspace: a centralised knowledge base, organised into collections and fed in many ways.
- Document import: PDF, Word, Markdown, XML or any other file, by drag and drop.
- Built-in web crawlers: automatic extraction of website content, at a configurable frequency, with the option to restrict crawling to one section of a site.
- Image analysis (image-to-text): automatic conversion of images into usable text.
- Audio transcription: an advanced engine turns audio files into structured text.
- Enterprise tools [TO CHECK: still “coming soon”?]: through an API (or MCP) connection with your internal tools, the knowledge base can be enriched with information from your systems.
All of this content powers every tool on the platform: chatbot, Studio, AI agents, etc.
See the RAG Best Practices to structure your content.
2.8 Analytics: measuring platform usage
Analytics lets administrators see on a single screen how their organisation uses Deeplink, with a filter by workspace:
- Summary: a monthly table of chatbots and chatbot conversations, active users, Studio conversations, hours of audio transcribed and agent runs;
- Conversations: chatbot and Studio usage side by side (trends, hours and days, languages, regions, most-used chatbots and workspaces).
See the detailed handbook.
3. Conclusion
Deeplink is a comprehensive, modular and secure platform, designed to enable organisations to:
- centralise and structure their knowledge;
- automate their business processes;
- increase their productivity;
- deploy intelligent experiences, both internal and external;
- measure AI adoption across their teams.
Each tool comes with detailed documentation to help users get started and make the most of it:
- Handbooks: one user guide per tool
- Tips: best practices from our experts
- Release notes: every new feature on the platform
A question or a bug? Write to us at support@deeplink.ai.