Category: Handbooks
-
Chatbot Integration
In an age where a majority of interactions are done on smartphones, it’s not always appropriate to see chatbots as bubbles on the backend of websites. Following the redesign of Deeplink’s frontend this summer, many possibilities to include its virtual agent in its site have been added. Here is the presentation of the different integrations,…
-
IAM – The Access Management Platform
Deeplink released a new centralized platform to manage access across all Deeplink products (Docs, Analytics). The platform is designed to simplify access controls, ensure sovereignty, and control who can see your sensitive business information. Deeplink’s platforms are based on the configuration of two core entities: The platform is designed around 4 core roles which can…
-
Setting Up Inbox via Threema
The docs.deeplink.ai platform allows you to send short messages from the Threema instant messaging app and receive them in your Inbox (with automatic or manual message aggregation). Prerequisites: Before you begin, your organization must have a dedicated Threema account (Account ID). To request one, contact Deeplink. Here are the steps for setting up Threema. Optional:…
-
Chatbot Customization
When creating a chatbot, you can use a special screen to configure the appearance (colors) of the most important elements (buttons, text, speech bubbles, etc.). In some cases, it may be necessary to further customize the virtual assistant. In this case, you can request a custom adaptation from Deeplink. This guide lists the most common…
-
Minutes Generation
The Meeting Minutes feature allows you to create, manage, and view your meeting minutes from audio files. You can upload your recordings, configure the settings for each session, and then generate the minutes automatically or manually. The built-in AI handles the transcription, with the option to review and edit the text before generation, ensuring an…
-
Platform Administration
The platform offers comprehensive administration features, allowing you to manage both all business spaces and the settings specific to each business space. Administration is organized into two levels: 1. Global administration of business spaces This level allows you to oversee the entire platform and define rules for all business spaces: 2. Administration of a specific…
-
“Studio”, your internal GPT
“Studio” is your internal GPT: It offers all the features of a chatbot and also allows you to search your internal documents—all while ensuring data privacy. You can use it to compose emails, rephrase or simplify text, explain concepts, highlight key points, correct or translate sentences, and much more. It is based on several features.…
-
Resilience Policies
Resilience policies evaluate your data flows and apply rules based on defined topics. They can block or issue warnings for inputs, outputs, or both. The goal is to enable the implementation of data policies to ensure a certain level of quality in AI responses and the topics the AI is permitted to address. This mechanism…
-
Signal a bug
Have you encountered a problem on the platform? Please let us know—every piece of feedback helps us improve Deeplink.ai. Send an email to support@deeplink.ai. A ticket will be automatically created for you with a tracking number. For any follow-up correspondence, please reply to the same email so that all communications remain in one place. The…
-
How to setup a Workflow
What’s a Workflow? A workflow is the process by which one or more agents get called and actioned on a certain provided content. This flow of actions can generate either files or notifications. For example, some textual notes entered in the system get rewritten in the style of provided templates, and generates a proper output. Process / Setup These are…