Category: Handbooks
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Analytics
In short Administrators have access to an app, Analytics, that allows them to view how their organization uses Deeplink: chatbots, Studio, audio transcription, agents, and users. The app has two pages: Benefits Who is it for Profile Access What they see Institution admin Yes All workspaces in their institution Workspace admin Yes Only the workspaces…
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Sub-agents
In short You can now create expert sub-agents. A main agent receives the user’s request and automatically routes it to the expert sub-agent for the relevant domain. Each expert sub-agent answers only based on its own instructions and the tools available to it. Your users ask their questions from their Studio or from a chatbot.…
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Chatbot Integration
In an age where a majority of interactions are done on smartphones, it’s not always appropriate to see chatbots as bubbles on the backend of websites. Following the redesign of Deeplink’s frontend this summer, many possibilities to include its virtual agent in its site have been added. Here is the presentation of the different integrations,…
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IAM – The Access Management Platform
Deeplink released a new centralized platform to manage access across all Deeplink products (Docs, Analytics). The platform is designed to simplify access controls, ensure sovereignty, and control who can see your sensitive business information. Deeplink’s platforms are based on the configuration of two core entities: The platform is designed around 4 core roles which can…
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Setting Up Inbox via Threema
The docs.deeplink.ai platform allows you to send short messages from the Threema instant messaging app and receive them in your Inbox (with automatic or manual message aggregation). Prerequisites: Before you begin, your organization must have a dedicated Threema account (Account ID). To request one, contact Deeplink. Here are the steps for setting up Threema. Optional:…
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Chatbot Customization
When creating a chatbot, you can use a special screen to configure the appearance (colors) of the most important elements (buttons, text, speech bubbles, etc.). In some cases, it may be necessary to further customize the virtual assistant. In this case, you can request a custom adaptation from Deeplink. This guide lists the most common…
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Minutes Generation
The Meeting Minutes feature allows you to create, manage, and view your meeting minutes from audio files. You can upload your recordings, configure the settings for each session, and then generate the minutes automatically or manually. The built-in AI handles the transcription, with the option to review and edit the text before generation, ensuring an…
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Platform Administration
The platform offers comprehensive administration features, allowing you to manage both all business spaces and the settings specific to each business space. Administration is organized into two levels: 1. Global administration of business spaces This level allows you to oversee the entire platform and define rules for all business spaces: 2. Administration of a specific…
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“Studio”, your internal GPT
“Studio” is your internal GPT: It offers all the features of a chatbot and also allows you to search your internal documents—all while ensuring data privacy. You can use it to compose emails, rephrase or simplify text, explain concepts, highlight key points, correct or translate sentences, and much more. It is based on several features.…
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Resilience Policies
Resilience policies evaluate your data flows and apply rules based on defined topics. They can block or issue warnings for inputs, outputs, or both. The goal is to enable the implementation of data policies to ensure a certain level of quality in AI responses and the topics the AI is permitted to address. This mechanism…